Privacy Policy

Information We Collect

We collect information you provide directly when interacting with NeoGolf, including:

Personal Information

• Name, email address, and phone number provided through booking forms, contact forms, and membership sign-ups
• Payment information processed securely through Clover Go / Card Connect (we do not store credit card numbers on our servers)
• Booking history and preferences
• Communication records when you contact us via email or phone

Automatically Collected Information

• Device information, browser type, and IP address
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies for analytics and advertising purposes

How We Use Your Information

We use the information we collect to:

• Process and manage bay bookings, memberships, and lesson reservations
• Send booking confirmations, reminders, and receipts
• Communicate about promotions, events, and service updates (you may opt out at any time)
• Improve our services, facility, and website experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights

Third-Party Services

We use the following third-party services that may collect or process your data according to their own privacy policies:

• TrackMan Golf — Simulator technology and the TrackMan Golf app for performance tracking and virtual rounds
• YourGolfBooking — Online bay reservation and booking management for our D'Iberville location
• Card Connect / Clover Go — Secure payment processing for in-person and online transactions
• Google Analytics (GA4) — Website traffic analysis and user behavior insights
• Meta Pixel — Advertising measurement and audience targeting on Facebook and Instagram
• Google Tag Manager — Tag management for analytics and marketing tools

We encourage you to review the privacy policies of these third-party services. We do not control and are not responsible for their data practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Payment transactions are encrypted and processed through PCI-compliant systems via Clover Go / Card Connect.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• Disable cookies through your browser settings

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.